Terms of service

Terms & Conditions

Last Updated: 22 August 2026

Welcome to PictureJar. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website.

1. General

PictureJar operates this website and provides products, content and services through the website. Throughout the site, the terms "we", "us" and "our" refer to PictureJar.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product images, descriptions, colours, dimensions and other product information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings or display resolution. Minor variations in artwork, printing, framing or finish may also occur.

Product availability, specifications and pricing may be changed or updated without prior notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected product(s).

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to accept, decline or cancel an order where necessary.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.

4. Pricing and Payments

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, promotional or product information errors that may appear on the website.

Payments are processed through our available payment partners. By completing a transaction, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on the website or at checkout.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays and other factors outside our reasonable control.

Once an order has been handed over to the shipping partner, delivery delays caused by the courier may be outside PictureJar's direct control.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact information while placing an order.

PictureJar will not be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

7. Damaged Products

Please inspect your package when it is delivered. If your artwork or frame arrives damaged, contact our customer support team as soon as possible with clear photographs of the package, shipping label and damaged product.

Our team will review the issue and guide you regarding the applicable resolution.

8. Returns and Exchanges

Returns, replacements and exchanges are subject to our applicable Return & Refund Policy.

Certain products may not be eligible for return or exchange. Please review the applicable policy before placing your order.

9. Cancellation

Order cancellation requests may be accepted only if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Any applicable refund will be processed according to our Return & Refund Policy.

10. Intellectual Property

All content available on the PictureJar website, including artwork, images, photographs, graphics, logos, product descriptions, text, website design and other materials, is owned by or licensed to PictureJar unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell or use our content for commercial purposes without prior written permission.

11. Website Use

You agree not to use the website for any unlawful purpose or in a way that may damage, disable, overburden or interfere with the operation of the website.

You must not attempt to gain unauthorised access to any part of the website, its systems or related services.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools and other service providers.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

13. Limitation of Liability

To the extent permitted by applicable law, PictureJar shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify parts of the website for maintenance, updates or other operational reasons.

15. Changes to These Terms

PictureJar may update or modify these Terms & Conditions from time to time. Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

PictureJar
Email: customersupport@picturejar.com
Phone: +91 78238 02120

By accessing or using the PictureJar website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.