Refund policy

Return & Refund Policy

Last Updated: 22 August 2026

At PictureJar, we take great care in preparing and packaging every artwork before it is shipped. We want you to be happy with your purchase. This Return & Refund Policy explains the conditions under which returns, replacements and refunds may be requested.

1. Eligibility for Returns

We accept return or replacement requests only for products that are eligible under this policy.

A return or replacement request may be considered if:

  • The product arrives damaged.
  • The product received is incorrect or different from the product ordered.
  • The product has a manufacturing or quality-related defect.
  • The product is otherwise covered under an applicable return or replacement commitment.

Return or replacement requests must generally be raised within 48 hours of delivery.

2. Damaged Products

If your artwork or frame arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide clear photographs of:

  • The outer packaging
  • The shipping label
  • The complete product
  • Close-up photographs showing the damage

Our team will review the submitted information and determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.

3. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verifying the order and product received, we may arrange for the incorrect product to be returned and the correct product to be dispatched, subject to availability.

4. Product Quality Issues

If you believe your product has a manufacturing defect or significant quality issue, please contact us within 48 hours of delivery with photographs and details of the issue.

Our team will assess the issue and, where applicable, provide a replacement or refund.

5. Non-Returnable Situations

Returns or refunds may not be accepted in the following situations:

  • Change of mind after placing the order.
  • Product purchased in the wrong size or style by the customer.
  • Damage caused after delivery due to improper handling or installation.
  • Normal minor variations in colour, printing or finish.
  • Products that have been modified, damaged or used after delivery.
  • Requests made after the applicable return window.

6. Return Conditions

If a return is approved, the product should be returned in its original condition and, where possible, with the original packaging and protective materials.

Customers should not send products back without first contacting our customer support team and receiving return instructions.

7. Return Shipping

If the return or replacement is approved because the product was damaged in transit, incorrect or defective, PictureJar may arrange or bear the applicable return shipping cost.

For other situations where a return is approved, the applicable shipping charges may be deducted from the refund or may be payable by the customer, depending on the circumstances.

8. Refunds

Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the applicable amount will be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

9. Refund Amount

If a refund is approved, the refundable amount will generally relate to the eligible product amount.

Shipping charges, payment processing charges or other applicable non-refundable charges may not be refundable unless required by applicable law or specifically approved by PictureJar.

10. Order Cancellation

Cancellation requests may be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return conditions.

11. Replacement

Where a replacement is approved, the replacement product will be dispatched subject to availability.

If the same product is unavailable, PictureJar may offer an alternative resolution, including a refund where applicable.

12. How to Request a Return or Refund

To request a return, replacement or refund, please contact our customer support team with the following information:

  • Order number
  • Name used while placing the order
  • Registered phone number or email address
  • Description of the issue
  • Clear photographs or videos where applicable

Please do not ship any product back before receiving instructions from our customer support team.

13. Contact Us

For return, replacement or refund-related queries, please contact:

PictureJar
Email: customersupport@picturejar.com
Phone: +91 78238 02120

PictureJar reserves the right to review each return, replacement or refund request individually and determine eligibility in accordance with this policy and applicable law.