Shipping policy
Shipping Policy
Last Updated: 22 August 2026
At PictureJar, we carefully pack every artwork to help ensure that your order reaches you safely and in excellent condition. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be slightly longer during festive periods, promotional campaigns or periods of unusually high order volume.
2. Shipping & Delivery Time
Once your order has been dispatched, the estimated delivery time generally depends on your location and courier availability.
Most orders within India are expected to be delivered within 3–7 business days after dispatch.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations or other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
From time to time, PictureJar may offer free shipping or promotional shipping rates on selected products, locations or orders.
4. Shipping Locations
We currently offer delivery across eligible locations within India.
Availability of delivery may depend on the serviceability of the address provided during checkout.
5. Order Tracking
Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided while placing your order.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, address, phone number and PIN code.
PictureJar will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.
Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address.
7. Delayed Deliveries
While we work with reliable logistics partners, delivery timelines may occasionally be affected by circumstances outside our control, including weather conditions, natural events, transportation issues, courier delays, public holidays or unusually high shipment volumes.
If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.
8. Damaged Package or Product
Our artworks are packed carefully before dispatch. However, if your package or artwork arrives damaged, please contact us as soon as possible.
Please provide clear photographs of the outer packaging, shipping label and damaged product so that our team can review the issue and guide you regarding the applicable resolution.
9. Failed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect or the courier is unable to reach the location, the courier partner may make another delivery attempt or return the shipment.
If an order is returned because of an incorrect address, repeated failed delivery attempts or refusal to accept the shipment, additional shipping charges may apply for re-delivery.
10. Multiple Products in One Order
If your order contains multiple products, they may be shipped together or separately depending on product availability, packaging requirements and logistics considerations.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
PictureJar
Email:
customersupport@picturejar.com
Phone:
+91 78238 02120
By placing an order on the PictureJar website, you acknowledge and agree to the terms outlined in this Shipping Policy.